I just posted a picture of an order from Beyond Polish where one bottle arrived broken and they offered to replace it, but only as a "one-time courtesy" because apparently I didn't buy some optional shipping insurance at checkout? I don't even remember seeing it at checkout.
Not going to lie but that hot take tells me that this may be my one and only time buying from them. I appreciate that they're giving me this "courtesy" but not sure I like the idea of having to pay for extra insurance on every order just in case.
I've had broken bottles come from other suppliers and without missing a beat they immediately sent a replacement, no insurance purchase required.
Am I overreacting here or is that just not the vibe?
by GussieDoesNails
2 Comments
I would definitely not buy from them again if I were you cuz that’s just weird. The seller/business should be the one paying for insurance, not the customer. At least that’s how it’s always been for anything I have bought.
I sometimes pay for extra insurance for only one reason: if the shop says they don’t take responsibility for lost packages with international shipping. The insurance covers that and costs a few bucks.
I place rather huge order of 100-150$ and they have a long travel from the U.S. to Germany so that’s my only reason to pay extra. Never had problems with a shop replacing damaged goods.