I ordered the JungSaemMool holiday cushion set from Olive Young specifically because the product title and images showed it included a Cushion Blush Blur Mini.
The listing literally said “(+ Cushion Blush Blur Mini #Perky Coral)” and the blush was clearly pictured.
I ordered two sets, which should include two of the blushes. When my order arrived, no blush was included.
I contacted customer service and after multiple back and forths, and was told the blush was actually a limited free gift that was out of stock during my order window — but this was never disclosed on the product page, and the title/images were not updated.
CS acknowledged the listing “may have caused confusion” but refused to send the blush or offer any compensation.
Sharing this as a PSA — if the blush was out of stock, it shouldn’t have been in the title or images. Advertising items that aren’t included is misleading.
by Senior_Ad_639
2 Comments
That is some bullshit considering it’s “in stock” as a free gift still. I get that shipping is fucking crazy from Korea to wherever you are, they’ll survive because most of us are paying way more than the $25 with their higher than average prices.
https://preview.redd.it/8ky9k8rwhm7g1.png?width=1080&format=png&auto=webp&s=78080ab7176c375e4ed092caf739b2a08da1bd9b
I’m currently in a back and forth about the peripera IMGT set that went out of stock while their support paused my order without me indicating wanting to. Apparently taking my money for it doesn’t count as securing my spot. And I even was one of the people begging for it (yes, I sent them a ticket about it) to hit global because it wasn’t in stock for much of the sale it dropped.
I’m sorry you had this experience! Their listings are really confusing, and they seem to combine their sets and individual products in one, often not matching the pictures. It’s definitely frustrating, and Ive just had to double check that the option i choose includes whatever bonus item it looks like it comes with.