The seller has an all sales final policy I did not see before ordering. I learned my lesson to be more thorough in my research before buying from brands I haven't purchased from before.
Number 1 is so clearly different irl that I am definitely going to request a refund or chargeback for it.
Number 2 is so gray instead of bright light purple irl.
Number 3 is so magenta irl which I'm super bummed about because I love the bright purple in the upper right and the blurple is also nice, but the magenta is not what I expected at all.
Nunber 4 I was expecting something more neutral, tan colored gold instead of bright gold. I can see an argument that they used dimmer indirect light in their photos, but that's just so disingenuous to what the polish looks like irl.
I don't understand why the brand wouldn't use more true to life photos because they're still pretty colors, but they aren't what I wanted or ordered.
Again, I already learned my lesson about doing more research about brands, because I am not the first to complain about this brand's product photos, but are all of these different enough from the listing to argue with the seller or bank about?
by cation587
10 Comments
1 is Pop&Polished Zelda
2 is P&P Dreamer of Dreams
3 is P&P Purple Rain
4 is P&P Eye of Ra
I had a horrible experience with them. Ordered thermal that didn’t change color at *all*. I reached out to the seller, and she was extremely unprofessional and essentially blamed me somehow….. I even had videos and pictures of it not changing. Also, the bottle sucks! Tips over constantly. There have been some threads on here in the past talking about this brand.
i think the others could theoretically be chalked up to camera/lighting/screen color differences, but #3 is pretty definitive imo. first and second pics in the collage look like an entirely different glitter size.
Holy hell what a hot mess… I would personally be extremely pissed about the first and third one. First one is literally a completely different polish entirely. I’m super confused about the 3rd one… it looks like they took pics of 3 different polishes for the PR they’re not even the same size glitter… And IRL it looks absolutely nothing like their first 2 pics & the 3rd PR pic…? I’m sorry 🙁 I would be so upset.
Uh so this doesn’t surprise me cause this brand is trash.
Pulled from the discord brand awareness thread.
https://preview.redd.it/c9tvz29bye6g1.jpeg?width=1170&format=pjpg&auto=webp&s=3f68985d1ed7695ba1017c41d37a8c12c7569f34
1 looks like a completely different polish
2 is probably deceptive lighting in their photos, which I also think is fair to complain about.
3 is bizarre. Every photo is different. Is there reflective glitter? That’s the only way I can make sense of the indigo vs pink photos.
4 looks fine to me.
I also had a bad experience with a thermal and less than helpful owner. So I’ve just chalked it up to now I know. it wasn’t enough money for me to fight for tooth and nail.
Yeah, POP have always used inaccurate swatches. They edit the hell out of them. I would absolutely argue if you have the time/energy to do so.
Uodate: it looks like I will be able to return the polishes, but wow, the seller has been so confrontational and snarky. They said all sales are final but I could ship them back, which I interpreted as returning without a refund, which got me some snark, but I think we’re working it out so at least there’s that.
I *almost* placed an order when I got into indies years back bc their photos are sooooo pretty. But that was also around Covid and she made her feelings about the current regime well known (she’s a huge trumper). That and the almost annual posts complaining about false advertising photos kept me far away. It’s annoying she’s still getting away with it.