So I’ve never posted here before, but I feel compelled to share my experience with Question Beauty out of NZ in an effort to (hopefully) prevent this from happening to anyone else out in the future. tldr: I have had a nightmare experience with this company and 100% will not be purchasing from them again.
On August 21, I purchased 4 items from Question Beauty’s insta page (or rather via an ad of theirs that reached my insta feed) for more than $100 of products. On September 1, I received my ‘order’ in the mail via delivery of a suspiciously small package that was, indeed, shipped from China.
So what was in the package, you ask? …..4 bars of lemon turmeric soap(?!?!), and exactly zero of of the 4 Question Beauty products I ordered in sight. So I politely reached out to Question Beauty via e-mail with my order info and a pic of the actual package/soaps I received (pic is below), and they responded relatively quickly, saying they’d get to the bottom of it etc etc.
…Spoiler Alert: I never heard from them. Reached out again via e-mail for an update in mid-Sept and received the same bullshit run-around as last time. Fast forward to today (I honestly forgot about it until earlier for some reason). I decided to say ‘Fuck It’ and go nuclear.
I emailed them again today and said that if they continue to fail to rectify the situation (by either refunding me or actually sending me the 4 products I ordered 56 days ago), then I will be going forward with contacting the FTC, FBI's Internet Crime Complaint Center (IC3), my local consumer protection office, and the Better Business Bureau (BBB) to report them for fraud. I also added that, in an effort to prevent others from getting scammed by Question Beauty in the future, I would also proceed with posting an honest, accurate, and truthful account of my horrific experience with them – along with their fraudulent business practices – on all of their social media channels, plus my own social media accounts, and that I would also be sure to leave honest reviews for Question Beauty on Yelp, Google etc. recounting my experience.
Who knows what’ll happen at this point and I’m honestly not optimistic, given their ‘communication’ and actions thus far (or rather lack thereof). tbh, at this point, I just want the products I ordered back in August (Pressed Pigment Highlighter – Dewy Rainbow / Holo Jade / Gel Primer / Oceanic Symphony).
While I was/am a first time Question Beauty buyer and am obviously never ordering from them again, I was super excited about these products and would be perfectly happy just to receive them, even months later. It’s honestly insane (and disappointing) how difficult it’s been to get in touch with Question Beauty – not to mention, simply receive any sort of update or response from them. That said, I felt like such a douche having to ‘go nuclear’ and threaten to report them for fraud etc. Hopefully they’ll answer soon, though, and I’ll be happy to keep you posted if anyone’s interested. Otherwise, lmk if you’re in the market for a Lemon & Turmeric Soap Bar! I’ve got 4 so plenty of share 😂
by lggreene1
1 Comment
This brand is so sus to me. They just started showing up in my Instagram ads with amazing looking products but I never heard anyone talk about them. Seemed too good to be true and clearly is!